Referrals
Our referral program is simply amazing. As long as you have an active membership, you can share a custom link to your friends and when they sign up, they are automatically tagged to your account. Once they sign up for a membership (6+ months), we hand you $200 in cold hard cash! Look on your app or your account page to find your referral rewards assets!

Virtual Gift Card – Tell your friends!
When someone uses your link to sign up, they will receive a $100 cash credit to put towards their first membership!

Once you have purchased your sessions, you will recieve an email with a link to  download the app. Once you open the app it’s very intuitive to begin booking your sessions.

As soon as you sign up for a membership, you will receive a welcome email that has an invite link to WodUp. Just click that link and you will be able to start tracking your results for our workouts!

Yes!

Flexible Hold Durations: You can place your membership on hold for any period longer than one week

Billing Adjustment: While your membership is on hold, you will not be billed your regular membership dues. Your payment schedule will simply be shifted back by the duration of your hold. For example, a one week hold will postpone your next payment by one week.

Simple Hold Fee: To pause your membership, you will pay a straightforward hold fee of $25 per week. Your membership will seamlessly resume once your hold period ends.

Key Terms of the Policy:

* Advance Notice Required: Holds must be requested via email in advance of the hold start date and must include a specific start and end date.
* No Backdating: Holds cannot be backdated.
* Contract Extension: Hold time does not count toward your membership duration. Placing your membership on hold extends your contractual obligation by the same duration. For example, a one week hold will extend your membership renewal date by one week.
* Non Transferable: Hold time is non transferable.
* Cancellations: While you can cancel a hold early and resume training, you are forfeiting the hold fee.
* Refunds: Refunds for holds will not be granted.
* Partial Weeks: Partial weeks are available provided the requested hold time exceeds 1 week. Partial weeks will be billed at the same rate as a single week. For example, a 1 week hold costs $25, an 8 day hold costs $50. A 14 day hold also costs $50.
* Forfeiture: If you default on payments or terminate your contract early, all hold time will be forfeited, and no refunds will be given.

Announcements: We use an app called Whatsapp to keep you in the loop with important announcements (such as schedule changes etc). You can just join the announcements group which is a a one way communication tool so there is no “social” aspect. To get set up on our private 604 Whatsapp Community follow along:

Download Whatsapp for your device:

iPhone
Mac
Android

then…

Join our private Whatsapp Community

Once you are in our Whatsapp community, you can decide if you want to join the other groups within that community. We recognize that fitness is VERY social… So, we have created a other groups within our Whatsapp community so that members and coaches can communicate with each other.

Make plans, organize outings, create other common interest groups and all sorts of fun things. Simply join the groups you wish to participate in.

***Member specific messages like receipts etc will be emailed only. Make sure you are subscibed at all times.

• You can make reservations up to a week in advance of a class start time.
• Cancellations are allowed up to the cut-off time, which is 2 hours before class for all sessions with the following exceptions:
  Morning classes (before 9:00 AM) have a 9-hour cancellation cut-off.
• Late cancellations for classes are allowed however they always come with a fee.
• Private training & Onramp clients: Must provide 24 hours’ notice to cancel or reschedule to avoid loss of session.
• If you are added to a class from the waitlist, it is yours! If you do not plan to attend, please remove yourself from the waitlist. Cancellations can occur close to the cut-off time, and you will be responsible for the reservation if you are awarded the class.
• Multiple Reservations: It’s not permitted to hold multiple reservations for the same day. If we find you’ve booked multiple classes, we’ll remove you from all classes that day.

Waitlist

• You can add yourself to the waitlist for any sold-out class with no limit to how many classes you can waitlist for.
• If someone cancels before the allowed cutoff time, people will be added to class from the waitlist in the order they joined the waitlist.
• If a spot opens up after the cutoff, everyone on the waitlist will receive a notification with instructions to claim the spot. The first person to respond will get the spot. If you miss out, don’t worry—you’ll get another chance if another spot becomes available.

Cancelling Your Spot

• Members can cancel a reservation anytime before the cut-off time.
• If you cancel after the cut-off you will be charged Late Cancel fee… Always. 
• However, if you No show a class (only if is sells out), you’ll be subject to a full No-Show penalty (explained below).

What Is A No-Show?
A no-show occurs if:

• You don’t show up for a class you reserved.
• You arrive late (more than 10 minutes after class starts). If you miss the warm-up, you’ll not be allowed to join the class and will be considered a no-show.

What Is A Late Cancel?

• This is when you cancel your class after the allowable cancellation window has passed (see reservation policy above) – There will always be a penalty for late cancelling so choose to do so carefully.

When Does A No-Show Matter?

• No-show penalties apply only if the class is sells out.
• If the class isn’t full, there’s no penalty for missing a session.

No-Show Penalty

• If you no-show a sold-out class, you’ll be billed the Drop-In rate for wasting the spot. If the class is not sold out, you’ll receive an email warning you not to do that 😉

Exceptions To The No-Show Policy

• If the class isn’t sold out, you’ll not be penalized for not showing up but there will always be a fee for late cancelling.
• No other exceptions will be made.

Missed The Cutoff For Cancelling?

• Please do not call, text, email, or ask a coach in person to get out of a late cancellation penalty.
• The only way to avoid a penalty is by canceling on time!
• If you miss the cut-off you can choose to pay the late cancel fee, or no show the class – If it is sold out, you’ll be charged the full no-show fee. If it does not, you’re off the hook

Can I Give My Spot To Someone Else?

• You cannot directly give your spot to someone else. If you wish to free up your spot, you must cancel your reservation (before or after the late-cancel cut-off as per the terms listed above).

Late Cancel and No Show are not the same. Here’s what you need to know:

• Late Cancel:
  • A Late Cancel will always result in a fee.
  • If you cancel after the designated cutoff time, you will be charged the late cancel fee, no exceptions.
• No Show:
  • A No Show matters only if the class sells out.
  • If the class is sold out and you did not show up, you will be charged the full No Show fee, which is higher than the late cancel fee.
  • If the class is not sold out and you don’t show up, you will not be penalized as long as you haven’t late cancelled.