Frequently Asked Questions
Where Do I Download The 604 App?
With this app, you can book classes, appointments, manage your results, billing, profile and more! Click the appropriate button for your device...
...or log in from your browser.
Can I Just Show Up For Classes?
To ensure the highest-quality experience for our members, we have strict class capacity limits. Everyone must reserve a spot in advance through our app.
- Book Ahead: To avoid being turned away, please ensure you have a confirmed reservation before arriving.
- Arrival Time: Please arrive at least 5 minutes early. For your safety, we do not allow late entries if the warm-up has been missed.
- Coach Focus: Our coaches are dedicated to the athletes in the session. They cannot assist with bookings or administrative tasks while on the training floor.
Once you’ve purchased your membership, Punch-Card or Drop-In, simply log into the app to grab your spot!
How Do I Book My Appointments?
Once you have purchased your sessions, you will be able to book your appointments on the app.
- Open the app and log in
- Find the main menu by clicking the icon in the top left of the screen (your profile photo)
- Click "Appointments" - select your appointment type, pick a time and confirm it!
Or you can do it from your browser by clicking the link below...
How Do I Track My Workout Data?
As soon as you sign up for a membership, you will receive a welcome email that has a link to our app (You can also find the links for the app under the section above called "Where Do I Download The 604 App?"). Once you have logged into the app you'll be able to start tracking your results for our workouts!
What Are 604 Rewards?
We have built our wonderful community on the word of our members. You will always get rewarded for bringing us new members.
Referrals
If you have an active membership, you can refer your friends and when they sign up for 6 months or more (or spend an equivalent amount), we hand you $200 in cold hard cash!
Terms:
- Your membership must be active
- The referred person must be a new customer
- The referred person must list you by name in the registration form at sign up
- The referred person must commit to a minimum of 6 months membership (or spend an equivalent amount)
Virtual Gift Card - Tell your friends!
Anyone that you refer is eligible for a $100 discount at the time of sign up. In order to be eligible, they must provide your name (this ensures you get the credit for the referral!) ***Tell your friends to provide your name and ask for the discount!***
Is There A Private Group For Members?
Announcements: We use Whatsapp to keep you in the loop with important announcements (such as schedule changes etc). You should join the announcements group - This is a a one way communication tool so there is no “social” aspect. Once you've signed up, check your inbox for the invite. (Sorry, this is for current members only)
Social Groups: Once you are in our WhatsApp community, you can decide if you want to join the other "social" groups within our community. We recognize that fitness is VERY social... So, we have created other groups where members and coaches can communicate with each other without bothering those who only want the information and not the chatter.
Make plans, organize outings, create other common interest groups and all sorts of fun things. Simply join the groups you wish to participate in.
***Member specific messages like receipts etc will be emailed only. Make sure you are subscribed at all times!
What Is The 604 Reservation Policy?
- You can make reservations up to a week in advance of a class start time (less 2 hours). This ensures that you can book the same class that happens a week later while not having to book it during the class you are currently taking.
- Cancellations are allowed up to the cut-off time, which is 2 hours before class for all sessions with the following exceptions:
Morning classes (before 9:00 AM) have a 9-hour cancellation cut-off. Remember this: "Nine before nine!" - Late cancellations for classes are not allowed. Once the cut off has passed, it is YOUR CLASS and you are subject to our reservation policies. (Be sure to review the waitlist policy as this is relevant)
- Private training & Onramp clients must provide 24 hours' written notice to cancel or reschedule appointments.
- If you are added to a class from the waitlist, it is yours! If you do not plan to attend, you must remove yourself from the waitlist. Cancellations can occur close to the cut-off time, and you will be responsible for the reservation if you are added to the class from the waitlist.
- Multiple Reservations: It’s not permitted to hold multiple reservations for the same day. If we someone has booked multiple classes, we’ll remove them from all classes that day.
What Is The 604 Waitlist Policy?
How The Waitlist Works
- You can add yourself to the waitlist for any sold-out class with no limit to how many classes you can waitlist for.
- If someone cancels before the allowed cutoff time, people will be added to class from the waitlist in the order they joined the waitlist.
Cancelling Your Spot
- Members can cancel a reservation anytime before the cut-off time.
- If you are added to a class from the waitlist, it is yours! If you do not plan to attend, please remove yourself from the waitlist. Cancellations can occur close to the cut-off time, and you will be responsible for the reservation if you are awarded the class and miss your opportunity to cancel it on time.
- You may NOT cancel after the cut-off.
- If you No-Show a class (and it sells out), you’ll be subject to a full No-Show penalty (explained in the next section).
What Is The 604 No-Show Policy?
What Is A No-Show?
You are considered a no-show if:
- You don’t show up for a class you reserved.
- You arrive too late (more than 10 minutes after class starts). Since you missed the warm-up, you’ll not be permitted to join the class and will be considered a no-show.
When Does A No-Show Matter?
- Members: No-show fees apply only to sold-out classes.
- Drop-In/Punchcards: All no-shows result in a forfeited session.
No-Show Penalty
- If a member no-shows a sold-out class, they will be billed the Drop-In rate for wasting the spot.
- If a Drop-In/Punchcard user no-shows any class, they forfeit that session.
Exceptions To The No-Show Policy
- In the rare circumstance that you are added to a class after the cutoff, you can forward us the communication (with the time stamp showing you received it after the cutoff). In this case you would not be charged. But if you leave yourself on the waitlist and are added at the last minute, the class is yours. If you don't want that to happen, remove yourself from the waitlist if you don't intend to use the spot.
***Cancel on time to avoid no-show penalties
Missed The Cutoff For Cancelling?
- Please do not call, text, email, or ask a coach in person to get out of a class when you have missed the cutoff.
***Cancel on time to avoid no-show penalties
Can I Give My Spot To Someone Else?
- NO - You cannot give your spot to someone else.
***Cancel on time to avoid no-show penalties
Can I Pause My Membership?
Membership Hold Policy
- You can place your membership on hold for any period longer than one week.
- While on hold, you will not be billed your regular membership dues. Your payment schedule will be shifted back by the duration of your hold.
- To pause your membership, you will pay a hold fee of $25 per week. Your membership will seamlessly resume once your hold period ends.
- Holds must be requested at least 1 day in advance of the hold start date and must include a specific start and end date.
- Holds cannot be backdated.
- Hold time does not count toward your membership duration. Placing your membership on hold extends your contractual obligation by the same duration.
- Hold time is non-transferable.
- While you can cancel a hold early and resume training, you are forfeiting the hold fee and the remaining hold time.
- Refunds for holds will not be granted.
- Partial weeks are available provided the hold exceeds 1 week. Partial weeks are billed at the full weekly rate.
- If you default on payments or terminate your contract early, all hold time will be forfeited with no refunds.
Pricing example: A 7-day hold costs $25. An 8-day hold costs $50 (2 weeks). A 14-day hold also costs $50. Each additional partial or full week beyond the first adds $25.
| Hold Duration | Weeks Billed | Total Fee |
|---|---|---|
| 1 – 7 days | 1 week | $25 |
| 8 – 14 days | 2 weeks | $50 |
| 15 – 21 days | 3 weeks | $75 |
| 22 – 28 days | 4 weeks | $100 |
Request a Hold
Fill in your details and select your hold dates below.
Email used for your 604 Athletics account
Must be tomorrow or later
Date must be tomorrow or later
Minimum 1 week hold
Must be at least 7 days after start date
Yes, charge me the hold fee and set up the hold. I understand that refunds will not be granted and that my membership end date will be extended by the hold duration.
Review Your Hold
Please review your hold request below. Once submitted, your hold will be processed.
Hold Requested!
Your membership hold request has been submitted. We'll process your hold and confirm the details shortly.
A confirmation will be sent to
Where Do I Download The 604 App?
With this app, you can book classes, appointments, manage your results, billing, profile and more! Click the appropriate button for your device...
...or log in from your browser.
Can I Just Show Up For Classes?
To ensure the highest-quality experience for our members, we have strict class capacity limits. Everyone must reserve a spot in advance through our app.
- Book Ahead: To avoid being turned away, please ensure you have a confirmed reservation before arriving.
- Arrival Time: Please arrive at least 5 minutes early. For your safety, we do not allow late entries if the warm-up has been missed.
- Coach Focus: Our coaches are dedicated to the athletes in the session. They cannot assist with bookings or administrative tasks while on the training floor.
Once you’ve purchased your membership, Punch-Card or Drop-In, simply log into the app to grab your spot!
How Do I Book My Appointments?
Once you have purchased your sessions, you will be able to book your appointments on the app.
- Open the app and log in
- Find the main menu by clicking the icon in the top left of the screen (your profile photo)
- Click "Appointments" - select your appointment type, pick a time and confirm it!
Or you can do it from your browser by clicking the link below...
How Do I Track My Workout Data?
As soon as you sign up for a membership, you will receive a welcome email that has a link to our app (You can also find the links for the app under the section above called "Where Do I Download The 604 App?"). Once you have logged into the app you'll be able to start tracking your results for our workouts!
What Are 604 Rewards?
We have built our wonderful community on the word of our members. You will always get rewarded for bringing us new members.
Referrals
If you have an active membership, you can refer your friends and when they sign up for 6 months or more (or spend an equivalent amount), we hand you $200 in cold hard cash!
Terms:
- Your membership must be active
- The referred person must be a new customer
- The referred person must list you by name in the registration form at sign up
- The referred person must commit to a minimum of 6 months membership (or spend an equivalent amount)
Virtual Gift Card - Tell your friends!
Anyone that you refer is eligible for a $100 discount at the time of sign up. In order to be eligible, they must provide your name (this ensures you get the credit for the referral!) ***Tell your friends to provide your name and ask for the discount!***
Is There A Private Group For Members?
Announcements: We use Whatsapp to keep you in the loop with important announcements (such as schedule changes etc). You should join the announcements group - This is a a one way communication tool so there is no “social” aspect. To get set up on our private 604 Whatsapp Community follow these instructions:
Download Whatsapp for your device:
then...
Once you are in our Whatsapp community, you can decide if you want to join the other "social" groups within our private community. We recognize that fitness is VERY social... So, we have created a other groups within our Whatsapp community so that members and coaches can communicate with each other.
Make plans, organize outings, create other common interest groups and all sorts of fun things. Simply join the groups you wish to participate in.
***Member specific messages like receipts etc will be emailed only. Make sure you are subscribed at all times!
What Is The 604 Reservation Policy?
- You can make reservations up to a week in advance of a class start time (less 2 hours). This ensures that you can book the same class that happens a week later while not having to book it during the class you are currently taking.
- Cancellations are allowed up to the cut-off time, which is 2 hours before class for all sessions with the following exceptions:
Morning classes (before 9:00 AM) have a 9-hour cancellation cut-off. Remember this: "Nine before nine!" - Late cancellations for classes are not allowed. Once the cut off has passed, it is YOUR CLASS and you are subject to our reservation policies. (Be sure to review the waitlist policy as this is relevant)
- Private training & Onramp clients must provide 24 hours' written notice to cancel or reschedule appointments.
- If you are added to a class from the waitlist, it is yours! If you do not plan to attend, you must remove yourself from the waitlist. Cancellations can occur close to the cut-off time, and you will be responsible for the reservation if you are added to the class from the waitlist.
- Multiple Reservations: It’s not permitted to hold multiple reservations for the same day. If we someone has booked multiple classes, we’ll remove them from all classes that day.
What Is The 604 Waitlist Policy?
How The Waitlist Works
- You can add yourself to the waitlist for any sold-out class with no limit to how many classes you can waitlist for.
- If someone cancels before the allowed cutoff time, people will be added to class from the waitlist in the order they joined the waitlist.
Cancelling Your Spot
- Members can cancel a reservation anytime before the cut-off time.
- If you are added to a class from the waitlist, it is yours! If you do not plan to attend, please remove yourself from the waitlist. Cancellations can occur close to the cut-off time, and you will be responsible for the reservation if you are awarded the class and miss your opportunity to cancel it on time.
- You may NOT cancel after the cut-off.
- If you No-Show a class (and it sells out), you’ll be subject to a full No-Show penalty (explained in the next section).
What Is The 604 No-Show Policy?
What Is A No-Show?
You are considered a no-show if:
- You don’t show up for a class you reserved.
- You arrive late (more than 10 minutes after class starts). Since you missed the warm-up, you’ll not be permitted to join the class and will be considered a no-show.
When Does A No-Show Matter?
- No-show penalties apply only if the class sells out.
- If the class isn't full, there’s no penalty for missing a session.
No-Show Penalty
- If you no-show a sold-out class, you’ll be billed the Drop-In rate for wasting the spot. If the class is not sold out, you'll receive an email warning you not to do that 😉
Exceptions To The No-Show Policy
- In the rare circumstance that you are added to a class after the cutoff, you can forward us the communication (with the time stamp showing you received it after the cutoff). In this case you would not be charged. But if you leave yourself on the waitlist and are added at the last minute, the class is yours. If you don't want that to happen, remove yourself from the waitlist if you don't intend to use the spot.
- Cancel on time and you won't have any issues...
Missed The Cutoff For Cancelling?
- Please do not call, text, email, or ask a coach in person to get out of a class when you have missed the cutoff.
- Cancel on time and you won't have any issues...
Can I Give My Spot To Someone Else?
- NO - You cannot give your spot to someone else.
- Cancel on time
What Is A No-Show?
You are considered a no-show if:
- You don’t show up for a class you reserved.
- You arrive late (more than 10 minutes after class starts). Since you missed the warm-up, you’ll not be permitted to join the class and will be considered a no-show.
When Does A No-Show Matter?
- No-show penalties apply only if the class sells out.
- If the class isn't full, there’s no penalty for missing a session.
No-Show Penalty
- If you no-show a sold-out class, you’ll be billed the Drop-In rate for wasting the spot. If the class is not sold out, you'll receive an email warning you not to do that 😉
Exceptions To The No-Show Policy
- In the rare circumstance that you are added to a class after the cutoff, you can forward us the communication (with the time stamp showing you received it after the cutoff). In this case you would not be charged. But if you leave yourself on the waitlist and are added at the last minute, the class is yours. If you don't want that to happen, remove yourself from the waitlist if you don't intend to use the spot.
- Cancel on time and you won't have any issues...
Missed The Cutoff For Cancelling?
- Please do not call, text, email, or ask a coach in person to get out of a class when you have missed the cutoff.
- Cancel on time and you won't have any issues...
Can I Give My Spot To Someone Else?
- NO - You cannot give your spot to someone else.
- Cancel on time
Can I Pause My Membership?
Hold Terms
Flexible Hold Durations: You can place your membership on hold for any period longer than one week
Billing Adjustment: While your membership is on hold, you will not be billed your regular membership dues. Your payment schedule will simply be shifted back by the duration of your hold. For example, a one week hold will postpone your next payment by one week.
Simple Hold Fee: To pause your membership, you will pay a straightforward hold fee of $25 per week. Your membership will seamlessly resume once your hold period ends.
Advance Notice Required: Holds must be requested via the "Request A Hold" form below at least 1 day in advance of the hold start date and must include a specific start and end date.
No Backdating: Holds cannot be backdated.
Contract Extension: Hold time does not count toward your membership duration. Placing your membership on hold extends your contractual obligation by the same duration. For example, a one week hold will extend your current membership end date by one week.
Non Transferable: Hold time is non transferable.
Cancellations: While you can cancel a hold early and resume training, you are forfeiting the hold fee and the remaining hold time.
Refunds: Refunds for holds will not be granted.
Partial Weeks: Partial weeks are available provided the requested hold time exceeds 1 week. Partial weeks will be billed at the same rate as a single week. For example, a 1 week hold costs $25, an 8 day hold costs $50. A 14 day hold also costs $50.
Forfeiture: If you default on payments or terminate your contract early, all hold time will be forfeited, and no refunds will be given.